If you’ve already streamlined your cloud solutions with Pax8, taking advantage of Pax8 Academy can supercharge your capabilities. What’s that, you might ask? And what’s with this Voyager Alliance program? Buckle up, because we’re going to walk you through all the ways Pax8 empowers managed service providers (MSPs) to stay ahead of the competition by educating themselves in their own time, gathering peer support and getting top-notch coaching from cloud professionals.
“Pax8 allows partners to benefit from the support, education and encouragement of MSP experts and coaches wherever, whenever and however they are ready to learn,” said Rex Frank, Vice President of Pax8 Academy. “We believe every MSP should have the backing of a stellar support team of MSP experts, coaches and peers, propelling them forward and launching their business into new heights.”
Our mission at Pax8 Academy is to meet every partner exactly where they are, tailoring learning to their needs. Whether it’s operational education or vendor-specific training, you’ll gain critical insights into your operations through Pax8, paving the way for better client support, business growth, time and cost savings, and minimized risks.
More than 9,000 Pax8 partners engage with Pax8 Academy every year, and with good reason. According to the Service-Leadership Index (SLI), in 2024, the average IT solutions provider’s (ITSP) earnings before interest, taxes, depreciation and amortization (EBITDA) increased by 13% year-over-year, while Pax8 Academy Coaching Partners increased their EBITDA by 17%.
The Four Pillars of Pax8 Academy
Pax8 Academy offers support and education in these four areas:
- On-Demand: Pax8 Academy courses cover topics including vendor solutions and business processes. More than 10,000 partner employees have taken advantage of an On-Demand course to build their skill sets. There are more than 300 pieces of content, including 149 guides, videos and resources, available any time you’re ready.
- Training: Pax8 Academy offers 50-plus paid Instructor-Led Trainings with live, in-depth education. More than 700 MSP employees have graduated from Instructor-Led Trainings. And they like what they’re learning—these courses have received a 95% CSAT score. Please note: Instructor-Led Trainings will move to a subscription-only model Aug. 1, 2025. With a company subscription, all your employees receive unlimited access to all our virtual Instructor-Led Trainings—so you can affordably train everyone at your company for a low monthly or annual fee.
- Groups: Pax8 Academy offers 15 noncompetitive groups facilitated by industry experts for MSP owners, service managers, sales and marketing, dispatch, and operations. More than 130 MSPs have participated. Those who stay in a group for six months or longer see their cloud revenue more than double. Drive transformation through collaboration and elevate success through support with non-competitive Groups facilitated by industry experts.
- Coaching: Pax8 Academy has customized coaching in sales, security, operations and value creation, with nearly 300 partners currently enrolled and more than 640 partner coaching graduates. According to the SLI, the average ITSP EBITDA was 9.9% in 2024, while Pax8 Academy Coaching Partners’ EBITDA was 13.6%. And the average ITSP increased EBITDA dollars by 9%, while Pax8 Academy Coaching Partners increased EBITDA dollars by 19%.
Pax8 Academy in Action
New York-based Red Key Solutions took advantage of Pax8 Academy’s business development courses, spending six months deeply analyzing their service and operations practices. They’re a leading managed IT provider that’s supported Westchester County, New York City, New Jersey and Connecticut since 2002, and they’ve been a Pax8 Partner since 2017.
By the end of the Pax8 Academy program, Red Key Solutions had recharged their outlook on their processes and new tools in hand to execute their goals, allowing the company to refocus its go-to-market and business approaches while still providing clients with the service they expected.
“We spent 10 to 12 months, and we tore everything down and built it all back up,” said Paul Grenci, Red Key president. “The process led to leaps in our maturity on metrics measurement and how we manage change. It’s a huge learning opportunity for any organization.”
Pax8 Voyager Alliance
We know the day-to-day of running your business can be hard enough. We can hear you saying, “You try finding the time and money to take classes.” That’s why we created Pax8 Voyager Alliance, a partner program that helps you plan for business growth as your ambitions grow.
We’ve ditched the one-size-fits-all models of other marketplaces to offer a scalable, strategic path to growth and retention. Tailored tiers deliver the enablement, education and support you need no matter your age or stage of growth.
How It Works
When you join, you’ll be assigned to one of five distinct tiers based on your current investment with Pax8, which includes both monthly recurring subscriptions and paid invoice arrears. This tiering structure defines your access to Pax8 services, ensuring that the benefits you receive are aligned with the size and complexity of your business.
Each tier offers tailored advantages designed to grow with you and drive your success within the program. This guarantees you receive the support you need, regardless of your engagement level.
Benefits include:
- Tailored tiers with curated enablement, education and support.
- Scalable, strategic paths for growth and retention.
- Access to the award-winning Pax8 Marketplace.
NEW! Tiered Pricing
To make things more affordable, we’re excited to now offer tiered pricing for the three highest tiers of the Pax8 Alliance program. These pricing updates for paid services, which include Training, Groups and Coaching, are:
- Velocity – 5% tiered pricing
- Titan – 10% tiered pricing
- Galactic – 15% tiered pricing
The Fine Print
Whether you’re already a part of Pax8 Voyager Alliance or you’re just kicking the tires, here’s how this new tiered pricing works:
- Already a partner? You’ll automatically receive tiered pricing through the Partner Price Adjustment (PPA).
- All Academy offerings in Training, Groups and Coaching are included in tiered pricing except “Coaching Membership” and “APAC Academy Membership.”
Any Questions?
There’s a lot to dig into between Pax8 Academy and Voyager Alliance. We invite you to visit each program’s page to learn more about these programs. And if you have any other questions, feel free to reach out to your CAM directly.
We’re here to take the growth journey with you, in whatever way you’d like to take it. But the time to plan for business growth is now — don’t wait and let your competitors zip past you. Start the journey now with Pax8 Academy and Voyager Alliance.
