Partnership solves complex billing and automation challenges while achieving scalability for MSP
Problem
Operational Challenges in licensing and automation hinder client service efficiency
Kaine Mathrick Tech (KMT) was facing multiple operational challenges, primarily related to Microsoft licensing and automation. Having previously experienced issues with previous platforms and distributors leading to billing inefficiencies and frustrations, the primary issues centred around finding an effective way to handle Microsoft licensing, particularly the Cloud Solution Provider (CSP) licensing.
KMT strives for a forward-thinking approach to clients’ technology outcomes, and these challenges were impeding KMT’s ability to serve their clients effectively and efficiently.
Solution
Collaboration transforms operations
KMT turned to Pax8 for support in implementing a comprehensive solution to address these concerns. The Pax8 marketplace allows for integrated billing and automation processes, streamlining the onboarding of clients, and optimising Microsoft licensing and CSP licensing management.
This integration was done in conjunction with the ConnectWise platform, creating a seamless workflow that has significantly improved KMT’s operations.
Benefit
Support for end-users, and MSP ambitious goals
The benefits of the Pax8 marketplace to KMT have been significant, with the company experiencing a dramatic reduction in the time and effort required for billing. Previously, manual adjustments and reconciliations required a significant investment of time and resources.
“What used to take days, or even a full day every single month, is now accomplished in just an hour, thanks to the automated process.”
Bradley Kaine, Managing director and co-founder, KMT
This efficiency gain has allowed the KMT team to focus on more valuable tasks and improved overall productivity immensely. In turn, the company was able to funnel that efficiency gain directly into better serving its end-user clients.
Additionally, the flexibility of month-to-month agreements and access to an extensive product portfolio allowed KMT to adapt its technology stack more easily, providing the agility necessary to pivot to deliver the best-in-class solutions for its clients.
“We don’t want to provide our clients with bits and pieces. We want to present them with an outcome-driven solution or an overarching service. With Pax8, we have access to specialist support to assist with this mission.”
Bradley Kaine, Managing director and co-founder, KMT
Through the partnership with Pax8, KMT can quickly assess and integrate new solutions, ensuring its offerings remain competitive and aligned with its clients’ evolving needs. This strategic advantage has positioned the company advantageously for future growth and expansion.
“Over the last 12 months, we’ve experienced remarkable growth, especially in terms of agreement and monthly recurring services. Pax8’s support and product offerings have played a crucial role in supporting this rapid expansion.”
Bradley Kaine, Managing director and co-founder, KMT
Added support through professional services
KMT has seen success through the Pax8 Academy Instructor Led Training, supplementing its own training practices to give frontline staff and emerging leaders the opportunity to learn best practices, connect with others in similar roles, develop their leadership skills, and gain insights into wider industry practices.
Leveraging the mentorship and expertise available through KMT’s weekly consultations with Pax8 Academy, the team are supported to achieve greater operational efficiency, confident they are guided by innovation and best practice.
Results
Rapid expansion on the horizon
The partnership with Pax8 has been transformative for KMT. The company has not only improved its billing and automation processes, but also gained access to licensing experts, enabling the KMT team to obtain answers and resolve issues more quickly.
KMT has also benefited from a direct escalation route to Microsoft, reducing response times and enhancing its support capabilities.
The partnership has not only addressed the complex challenges faced by KMT, improving efficiency, reducing operational costs, and enabling better service and support to clients, but also demonstrates the vital role Pax8 plays in paving the way for future success.
About Kaine Mathrick Tech
Kaine Mathrick Tech is a partnership-first MSP that offers IT strategy and consulting, effective infrastructure solutions, and cyber security services, all backed up by best-in-class IT support, to encourage more safe and efficient workplace experiences.