TCC Smart IT Solutions simplifies cloud management and achieves time savings of 20% with Pax8
Problem
Managing cloud solutions and licences across multiple platforms
“The goal of TCC Smart IT Solutions is to unburden our clients in the field of modern work, security and digital transformation.”
– Bjorn Schmitz, Chief Innovation Officer at TCC Smart IT Solutions
TCC Smart IT Solutions was working across 10-20 different portals to purchase and manage their software licences, gain support and manage cloud solutions.
With customer service as a top priority, TCC was spending too much time managing their cloud solutions and licences. The company needed a modern approach to cloud solutions management that would add value to its clients through growth and innovation.
Solution
Enabling easy cloud management and growth
“For me, Pax8 stands for innovation, motivation and convenience.”
– Tom Herberighs, Director of Sales at TCC Smart IT Solutions
The Pax8 Marketplace offered TCC a comprehensive cloud solution management system, enabling the company to manage all client licences, products and sales opportunities in one place.
Transferring all their clients over to Pax8, TCC was able to integrate their existing cloud solutions while growing their opportunities to offer more to their clients. Through simplified software licence purchases and management, TCC increased their licence fee income while making their team more productive through automation opportunities and slick integrations.
Overall, the Pax8 Marketplace has accelerated TCC’s time to market, improved their client satisfaction and delivered plenty of benefits.
Benefit
Expanding service offerings and boosting business growth
“Pax8 really focuses on MSP products, and you notice this in the knowledge and skills they offer us.”
– Edward Goessens, CEO at TCC Smart IT Solutions
TCC’s clients can also benefit from the Pax8 Marketplace through the customised storefronts and self-service options, allowing the clients to manage their own licences and products quickly and easily.
Additionally, TCC has been able to offer an expanding range of cybersecurity products to their clients, thanks to the constant expansion of the Pax8 Marketplace.
To keep up with the rapid pace of changes TCC is experiencing, the company has also taken advantage of the Pax8 Academy to train its employees, keep them up to date with new technologies and solutions, and identify areas for further development.
Keen to unlock more opportunities, TCC is exploring AI, including robotic solutions and AI assistants, and is eagerly awaiting their market introduction to Microsoft Copilot to further enhance their technological capabilities.
Results
Driving efficiency and innovation with Pax8
“Pax8 helps us, because we are serious about further development and innovation. There are a lot of new products and solutions in the Pax8 Marketplace.”
– Bjorn Schmitz, Chief Innovation Officer at TCC Smart IT Solutions
With the support from Pax8, TCC has been able to innovate with new cloud solution developments and empower their clients to add value to their own businesses through these innovations.
Previously leveraging only Microsoft products, TCC now benefits from the ease of combining multiple cloud products and vendors in the Pax8 Marketplace, offering additional services and creating new opportunities for their clients’ growth.
By accelerating their go-to-market speed with the rapid addition of new products, streamlined licence management and reliable support from Pax8, TCC has saved around 20% of their time – boosting efficiency and improving their client service.
“Pax8 has not disappointed us to this day.”
– Edward Goessens, CEO at TCC Smart IT Solutions
About TCC Smart IT Solutions
TCC Smart IT Solutions operates in three locations in the Netherlands – Maastricht, Tilburg and Venray. Founded in 1992, the company serves over 600 clients and is on a mission to offer innovative technology that enables its clients to concentrate on their core functions without worrying about IT. TCC aims to serve every client well and provide digitally safe workplaces that are reliable, fast and secure.